If you find you are unable to correct a problem using the Troubleshooting
sections of Trooper's online help, SRT Enterprises offers unlimited free
technical support for Trooper via e-mail. When contacting technical support,
please provide the following information:
|
A detailed description of the problem.
If the problem is reproducible, please include the exact steps used
to reproduce the problem. |
|
Serial number of Trooper (this is available
in the program's Help > About dialog) |
|
A detailed description of your computer
system, including:
|
Operating system (Windows 98, Windows XP, etc.) |
|
Video card (NVidia, ATI, etc.), resolution (800x600,
1024x768, etc.), and number of colors |
|
CPU |
|
Amount of memory (RAM) |
|
|
"You
have an excellent support staff... I have been in the computer / software
industry for over 17 years and this has to be one of the best experiences
I have had working with a support organization." -KK |